This privacy policy for The Site Setters (owned by Tinco, LLC) governs the collection, storage, and use of personal information through our website, phone consultations, and text message communications. By using our services, you consent to the data practices described in this policy. We are committed to transparency and ensuring that your interaction with our brand remains secure and professional from the initial quote through final project delivery and beyond.

We collect a variety of personal information to better serve our clients. This includes identifiable data such as your full name, physical address, email address, and phone number. We also collect specific project-related details, including site dimensions, preferences, and photographic documentation of your property. This information is essential for providing accurate estimates, scheduling site visits, and ensuring our team is fully prepared for the task at hand.

In addition to the information you provide directly, our website may automatically collect technical data. This includes your IP address, browser type, device information, and browsing patterns through the use of cookies and similar tracking technologies. This metadata helps us analyze website traffic, optimize our digital interface for better user experience, and ensure that our online resources are accessible and functioning correctly across all devices.

The primary purpose of collecting your data is to support The Site Setters' core operations. This includes processing payments, issuing invoices, and managing customer service inquiries. We also use your contact information to provide project updates, send appointment reminders via SMS or email, and occasionally share news about new services or promotions that may benefit your property.

We maintain a strict policy against selling, renting, or leasing our customer lists to third parties for their own marketing purposes. Your personal information is shared only with trusted service providers, such as payment processors or specialized subcontractors, when strictly necessary to complete your specific project or transaction. All such third parties are prohibited from using your personal information except to provide these services to The Site Setters.

To provide a seamless experience for returning customers and maintain an accurate archive of site work, we store your personal information indefinitely. This long-term retention allows us to reference past project specifications, choices, and service dates for any future maintenance or additional projects you may request. We believe this historical record is a vital part of the value we provide to our long-term clients.

We employ industry-standard security measures to protect your data from unauthorized access, loss, or misuse. Our digital storage systems and physical records are monitored and restricted to authorized personnel only. While we strive to use every commercially acceptable means to protect your personal information, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

You maintain full control over your data and may request to view, update, or permanently delete your information from our active records at any time. Upon receiving a formal request for removal, we will purge your data, except for specific information we are legally obligated to retain for tax, accounting, or regulatory compliance. For any privacy-related requests or questions regarding this policy, please contact us directly.